DYMO has just announced a voluntary recall of about 17,000 power adapters because of reported malfunctions and cases of overheating. This is according to an announcement by the US Consumer Product Safety Commission. The said product recall included adapters that were released with five different DYMO printer models: DYMO LabelWriter 400, DYMO LabelWriter400 Turbo, DYMO LabelWriter Twin Turbo, DYMO LabelWriter Duo and DYMO Desktop Mailing Solution. Recalled adapters contained the housing date codes 2407, 2507, 2607 or 2707. Consumers can find the date code on the adapter's plastic housing. However, products that have “RoHS” printed on the labels top right area are not going to be recalled.
The products were manufactured in China and were sold through office supply stores and other outlets for label makers all over the country from September 2007 to October 2008.
According to the announcement, the power adapters are prone to malfunctions which can cause the printer to overheat and pose burn hazards to users. The Connecticut-based company received reports of 11 cases of overheating printers or units that emitted smoke and a burnt smell.
Consumers who purchased the recalled power adapters are advised to immediately unplug the product from the printer and the electrical outlet and contact DYMO Corporation for a free replacement.
For more information on this recall, consumers and concerned parties may contact DYMO through its toll-free hotline at (888) 658-3904 or visit the company's website.