Sales force automation CRM software Sales force automation CRM software is used for organizing the sales processes of a sales organization. It lessens the daily task load of a sales representative by overseeing the daily sales categorizing, gathering, and distribution. It also creates comprehensive sales pipeline reports including sales forecasting. Basic versions can manage the sales contacts lists of a sales representative, while high-end ones have features for back end sales management and the front end sales representative. Customer service/support CRM software Customer service/support CRM software is used for managing customer interactions through support service representatives or help desks. It computerizes customer incidents such as information requests, complaints, queries, or service requests. The computerized customer incidents are handled by qualified customer service representatives with complete access to outbound and inbound calls, e-mail messages, notes, appointments, and tasks related to customer interaction. Customer interactions are resolved quickly with the help of automation and the customer service representatives.
| 
